Unilite Knowledge Base
What is ATEX
In atmospheres and workplaces where there is potential for explosions, you must be careful with the type of tools and flashlights you use. If you were to use a regular flashlight in these environments, it may have the potential to cause an explosion, putting yourself and others at great risk. In these hazardous zones you will need an ATEX, or intrinsically rated flashlight.
ATEX is an acronym for ATmospheres EXplosible, which is French for explosive atmosphere.
ATEX is the name given to laws for controlling explosive atmospheres, standards of equipment and the protective systems used in them, based on the requirements of two European directives.
The first is ATEX 13 Directive 1999/92/EC. This makes it a legal requirement to assess for an explosion risk and classify the area accordingly.
The second is ATEX Directive 94/9/EC. This makes it a legal requirement that once an area has been formally classified as potentially explosive, only mechanical and electrical equipment that has been formally certified can be used.
It is important to indicate areas that are hazardous and the equipment that can be used in these zones. This can be done with the following symbols:
Common explosive atmospheres are caused by flammable gases, mists, vapours or combustible dusts. If there is enough of the substance mixed with air, then all it needs is a source of ignition to cause an explosion.
Under the ATEX directive there are three zonal classifications which refer to both the level of threat in that environment and the suitable equipment that you can use in it.
THE THREE ATEX/HAZARDOUS ZONES CLASSIFICATIONS ARE:
Unilites ATEX range to date, features only zone 0 products, providing the maximum level of protection against explosive gases, mist and vapours.
To view our current range of ATEX products, please visit: ATEX LIGHTS
For more details about the different ATEX zones, our equipment, or anything else, please feel free to contact us at support@unilitena.com
Unilite Warranty
Unilite products are manufactured to the highest standard and are free from defects at the time of manufacturing. On the rare occasion when a problem does arise, Unilite provides a 2-year warranty on all products.
Unilite provides a warranty for any faulty products, whereby we will endeavour to repair or replace any items affected in this way.
The warranty does not cover the following issues:
Ø Battery leaks
Ø Incorrect chargers being used
Ø Normal wear and tear
Ø Modifications or alterations
Ø Poor storage
Ø Poor Maintenance
Ø Damage due to accident or negligence
Ø Damage due to improper use of product
Ø Abuse/theft/loss
If you would like to speak to someone about a faulty product, please email support@unilitena.com, or call 1-888-778-8665.
Replacement parts
Yes, we do have an inventory of spare parts for a lot of products. To find out whether we have the spare part you require, please email support@unilitena.com, or call 1-888-778-8665. To help us solve your query as quickly as possible, please find the model number on the product. This is usually embossed onto the front, or side of the model. You may also email a picture of the product and part you require alongside your spare part request.
How to Clean LED Worklights
Cleaning and maintaining your Unilite product is important as it keeps it in peak working condition. With all of them coming in various shapes and sizes, there are some general cleaning tips that can be applied across the board.
Cleaning outside of your Unilite not only makes it look great but keeps it working efficiently. To clean this part of your Unilite you will need the following equipment:
CLEANING THE OUTSIDE OF YOUR UNILITE LIGHT
- Alcohol cleaning pads
- Cotton wool buds
- Firm bristled brush
- Cloth or paper towel
Start with wiping the outside of the unit with the alcohol pad. After this has been applied across the whole product, you can start to use your firm bristled brush to thoroughly clean and remove any outstanding dirt or grime. After this, wipe it dry with an anti-static cloth, preferably or paper towel if that’s not available. For the lens it is best to avoid using the hard bristle brush as this may cause scratches. For this it is best to wipe it clean with an anti-static cloth or paper towel.
CLEANING THE INSIDE OF YOUR UNILITE LIGHT
When it comes to cleaning the inside of the unit you need to take greater care (if of course it can be opened). This is because they contain important battery contacts which must be kept safe.
Firstly, remove any batteries from the unit. Wipe the inside with alcohol cleaning solution or pads. You can then give it a soft scrub with a cotton wool bud. When the clean is complete, leave any components and parts to dry for around 2 hours. After this, put the unit back together and you should be good to go. Complete this process every 6-12 months depending on how often you use it and you’ll get many happy years of use out of it.
Can I change my delivery address?
Sometimes you may now need to amend your delivery addresses, and certain couriers have an option that allows for this. If this option is available to you, it’ll be included in the tracking information sent to you when your order leaves our warehouse. If the option isn’t available on your tracking link, then the courier won’t have the ability to do this.
Unfortunately, the Unilite team isn’t able to amend the delivery address of your order once it’s been placed, so please be aware of this before processing your order.
What if I’m not there to receive my package?
If you can’t change your delivery address, and no one else can accept the delivery, it will be returned to us and further arrangements can be made directly with us. Please keep in mind that the courier may leave your order in a safe place at the address provided so always check first before contacting us.
How long do I have for returns?
You have 30 days from the date of purchase to request a return. To be eligible, the item must be unused, unopened, and in its original packaging with all accessories included. Products that show signs of use, wear, or damage may not qualify for a refund.
Once we receive and inspect the returned item, a refund will be issued back to your original method of payment. Shipping fees are non-refundable, and customers are responsible for return shipping unless the product arrived damaged or defective.
If you’re unsure whether your item qualifies, reach out to our support team—we’re happy to help.
How do I track my order?
Unilite account
Log into your account through the online store, check out the order status and if the order has been fulfilled, click onto the order information & you can find your tracking for your courier. If this isn’t present please contact the support@unilite.co.uk where this can be provided.
Don’t have an account?
As soon as your order has been fulfilled, you’ll receive a shipping confirmation email titled “Your order is on the way”.
You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.
Please note, tracking can take around 24-48 hours to update after dispatch. This will also vary during Covid-19 as couriers take longer to update their system.
What is Unilite’s Returns Policy
- Products must be returned within 28 days of receiving your order.
- Products must be in their original packaging with all manuals, stickers, cables returned.
- Clothing returns & merchandise must not have been worn or used.
- We only offer refunds onto the original payment method used to make the order.
- Exchanges are not part of our returns policy.
- For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
- Orders placed separately cannot be returned as one. Combining orders will slow down the refund process.
Can I exchange my item?
Unfortunately, we currently don’t offer exchanges. In order to make the returns process as efficient as possible, we only offer refunds.
Received a Faulty Item?
We are so sorry to hear you have received a faulty item! Please send us the following info:
- Your Order Number
- Item Name
- Photos or video that clearly shows:
- Product fault as clearly as possible
- Full-length photo of the item
- Description of the issue
There is no need to send your faulty item back to us if you are abroad as it it could delay the resolution time.
If your item was damaged on delivery, please get in touch with us within 7 days with photographic evidence so that we can get it sorted for you.
I want to change my order
We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:
- Changing the item
- Delivery/billing address
- Adding items to your order
- Shipping method
Please also be advised we only have a 30-minute window in which to cancel an order currently. So, if you do wish to please contact support@unilite.co.uk as soon as possible.
Discount codes
Please be advised that discount codes cannot be added or amended to orders after payment has been taken.