Unilite Knowledge Base
I received the wrong product. Now what?
In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently. You can email us at support@unilitena.com
- Your order number
- The name of the item you did not receive
- The name of the item you received in its place
- A clear photograph of the item you have received, including packaging
Once we’ve received the above info, our customer support team will get this sorted for you ASAP!
You may also be asked to return the item but will be reimbursed for any delivery charges incurred.
Can I use a gift card during an Outlet/Sale?
Yes
Do I need to use all my gift card spend in one transaction?
No, you don’t. The amount you spend will simply be deducted from your Gift Card credit. You can then use the same Gift Card code on a new order you place with us.
Can I buy a gift card for my friend?
Yes! Place the order using your details (name, & email address) and forward the Gift Card to them. Alternatively, you can print off the code and give it to them this way.
I placed an order using my gift card & now want to return the items
Orders paid using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card first. Any remaining balance will be paid back to the other payment method originally used, which will appear in your account within 7 working days.
Can I use a gift card & make a card payment on the same order?
Yes
How long is my Gift Card valid for?
Unilite gift cards do not have any time limit placed on them
Can I use my gift card on another Unilite store?
Gift cards are only valid for the store that they are issued on. For example, a gift card purchased or issued on the North America store will only work on this store.
How do I purchase a gift card?
You can purchase a Gift Card via the accessories page on the Unilite website. Gift Cards are not physically shipped, you will receive a confirmation email containing your Gift Card code.
Has COVID-19 affected the Unilite supply chain?
The COVID-19 pandemic has affected all of us in one way or another. For our business, production operations are still operating at full scale. However, our team in the UK is experiencing delays trying to get inventory out of our factories in China. Shipping ports are backed up and the supply chain is being effected as a result. Inventory shipped via sea to North America from the UK is now taking 6-8 weeks but we’re doing everything we can to ensure we’re stocked at full capacity. We’re monitoring this situation very closely, working with local authorities in affected regions and following the advice of the World Health Organization. The welfare and health of our suppliers, partners and clients are a top priority for us, so please bear with us as we navigate these hurdles together.
Can I still purchase from Unilite? – COVID-19
Yes, you can! It’s business as usual for us for the most part and we’re shipping our lights across North America. We recommend ordering to addresses or a location that you know you’ll be able to access, such as your home. This is to help couriers who may not be able to deliver to business addresses for health and safety reasons.
Using a Unlite while recharging
We recommend you don’t use your Unilite when it is on charge. Some models will not permit this, but for those that do there is a chance it may damage the life of the battery and may cause a ‘Parasitic load’, altering the batteries full-charge detection.