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Been sent the wrong item?
In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently firstname.lastname@example.org
- Your order number
- The name of the item you did not receive
- The name of the item you received in its place
- A clear photograph of the item you have received, including packaging
Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP!
You may also be asked to return the item but will be reimbursed for the any delivery charges incurred.